Privacy Policy

At SocialPulse, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. We are committed to transparency and compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out contact forms or request information about our services
• Subscribe to our newsletter or marketing communications
• Engage with us through email, phone, or other communication channels
• Create an account or engage our services

This information may include your name, email address, phone number, business name, and any other details you choose to share with us.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and general location information
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website and search terms used to find our site
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We use the information we collect for various purposes, including:

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific purposes
• Contract Performance: When processing is necessary to fulfill our services
• Legitimate Interests: When processing is necessary for our legitimate business interests
• Legal Obligation: When processing is required to comply with legal requirements

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with website hosting, analytics, email services, and business operations
• Professional Advisors: Lawyers, accountants, and consultants who require access to provide professional services
• Legal Authorities: When required by law, court order, or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements for sensitive data
• Employee training on data protection and confidentiality
• Incident response procedures for data breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it. Contact form submissions are typically retained for three years, client project data for seven years, and marketing consent records until you withdraw consent.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Use browser extensions or tools to manage cookie permissions
• Contact us to request removal of any previously shared personal data

You are free to browse our website without accepting cookies or submitting personal information. We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly.

Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your personal information in accordance with GDPR requirements.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on this page with a revised "Last Updated" date. For material changes, we may provide additional notice through email or prominent website notification. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us: